Last Updated: 12 October 2026

VELAA.SHOP (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or communicate with us.

1. Personal Information We Collect

We may collect the following information when you interact with our store:

• Contact Information: Your name, email address, telephone number, billing address, and shipping address.

• Order Information: Products purchased, order history, transaction details, and payment status.

• Payment Information: Payments are processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems.

• Technical Information: IP address, browser type, device information, and website activity.

• Customer Communications: Information you provide when contacting us regarding orders, returns, refunds, or other enquiries.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders and arrange deliveries.

• Process payments, returns, refunds, and exchanges.

• Provide order confirmations, shipping updates, and customer support.

• Improve our website, products, and shopping experience.

• Detect and prevent fraud, unauthorised transactions, and security issues.

• Send marketing communications where permitted by law and in accordance with your preferences.

• Comply with applicable legal, tax, accounting, and regulatory obligations.

3. How We Share Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Shopify: To host and operate our online store.

• Payment Providers: To process and verify transactions.

• Shipping Companies and Suppliers: To fulfil orders and deliver products to customers.

• Analytics and Marketing Providers: To understand website performance and support marketing activities, where applicable.

• Professional Advisers and Authorities: Where necessary to comply with legal obligations or protect our rights.

We do not sell your personal information in exchange for money. Any sharing of personal information for advertising or other purposes will be handled in accordance with applicable privacy laws.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, maintain shopping carts, analyse website traffic, and support advertising where applicable.

You can manage cookies through your browser settings. Where legally required, we will request your consent before using non-essential cookies or similar tracking technologies.

Disabling certain cookies may affect the functionality of our website.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, and dispute resolution.

The retention period depends on the nature of the information and applicable legal requirements.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, subject to legal exceptions.

• Object to or request restriction of certain processing activities.

• Withdraw consent where processing is based on consent.

• Request a copy of your information in a portable format, where applicable.

• Object to direct marketing or unsubscribe from marketing communications.

To exercise your rights, contact us using the details provided below. We may need to verify your identity before processing your request.

You may also have the right to lodge a complaint with the relevant data protection authority.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. International Data Transfers

Your information may be processed or stored outside the United Kingdom, including in countries where Shopify, our suppliers, or other service providers operate.

Where required by applicable law, appropriate safeguards will be implemented to protect personal information transferred internationally.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by law. If you believe a child has provided personal information to us unlawfully, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date where appropriate.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: VELAA.SHOP
Email: velaashop4@gmail.com
Phone: 07412060975
Business Address: 43 Crantock Road, Perry Barr, Birmingham, United Kingdom