Refund policy

Last updated: 10 October 2026

At VELAA. SHOP, customer satisfaction is important to us. This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to applicable consumer protection laws.

To be eligible for a return, items must generally be unused, in their original condition, and returned with their original packaging and any included accessories.

Proof of purchase or an order confirmation may be required.

2. How to Request a Return

To initiate a return, please contact us at byprintifywonders@gmail.com with your order number, the item you wish to return, and the reason for the return.

Please wait for return instructions before sending any item back. Returns sent without prior authorization may be delayed.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at byprintifywonders@gmail.com with your order number and photographs of the issue, where appropriate.

We will assess the issue and provide an appropriate resolution in accordance with applicable consumer protection laws. This may include a replacement, repair, or refund, as applicable.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Where required by law, refunds will be processed within the applicable statutory timeframe.

5. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs, where permitted by law and where this has been appropriately disclosed.

If an item is faulty, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, return shipping costs will be handled in accordance with legal requirements.

Original shipping charges will be refunded where required by law.

6. Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, where legally permitted. These may include:

• Personalised or custom-made products.

• Sealed hygiene or personal-care products that are unsuitable for return once unsealed, where legally permitted.

• Perishable goods.

• Gift cards and downloadable digital products, where applicable and legally permitted.

These exclusions do not affect any statutory rights relating to faulty, damaged, misdescribed, or incorrectly supplied goods.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at 

We cannot guarantee cancellation once an order has been processed or dispatched. However, your statutory cancellation rights remain unaffected.

8. UK Consumer Rights

For eligible online purchases, UK consumers generally have a legal right to cancel an order within 14 days of receiving the goods, followed by a further 14 days to return them after notifying the seller of cancellation.

Certain exceptions apply. Customers may also have additional rights concerning faulty, misdescribed, or unsatisfactory goods under applicable law.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded.

9. Contact Us

If you have questions about returns, refunds, or cancellations, please contact us:

Store: VELAA.SHOP
Email:  velaa.shop@gmail.com                                                                                           Phone: 07412060975
Address: 43 Crantock Road, Perry Barr, Birmingham, United Kingdom